E-mail us at help@riceinc.com and we’ll do our best to work with the carrier to resolve it for you. However, please note that we cannot be held responsible for carrier errors.
When will my order be shipped?
We do our best to make sure you order is shipped the day after you place it. Orders placed on Friday after 9am GMT will be shipped the following Monday.
Returns
Returns Subscription Policy
We guarantee the quality of all of Paddi/Rice Inc products so when you order from us you should expect the highest quality product and service. However, if you have any problems with your product or order and let us know within 30 days, we’ll do everything we can to help. We currently do not accept returns, but can issue refunds on a case-by-case basis. We reserve the right to fully investigate claims that we believe are unfounded or fraudulent.
Subscription Cancellation Policy
Depending on which purchase option You select, You agree and understand that You may be agreeing to enter into a subscription which will automatically renew monthly until cancelled by You. If You do not wish to continue Your subscription, You may cancel at any time in accordance with the cancellation policy set forth herein.
Subscriptions will renew automatically every 30 days. If You wish to cancel Your subscription and not be billed then You agree that You must cancel Your subscription no later than 3 calendar days before the billing renewal date by logging into Your customer dashboard by clicking the “login” link available on http://www.riceinc.com, and choosing the cancel option. Cancellations received less than three calendar days prior to the next scheduled payment will take effect in the following Subscription period.
In order for Us to complete Your order in an expeditious manner, You must provide current, complete, and accurate information for Your billing account. You are responsible for ensuring this information is correct and must promptly update all information to keep Your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). You must promptly notify Us if Your credit card is cancelled (for example, for loss or theft). Changes to such information can be made by contacting Customer Service.
We reserve the right to refuse or discontinue the supply of the Product to any user at any time at Our sole discretion.
